Hi there and thanks for shopping at Soletto Shoes. Your satisfaction and seamless shopping experience is our priority.
Please enjoy your web shopping experience and note our full RETURN/ EXCHANGE POLICY along with the following guidelines to make it a smooth and easy return process.
We accept returns of unworn merchandise within 7 days of delivery, (Item needs to be scanned by the shipping carrier within 7 days from when you receive your order). All sale purchases (discounts of 20% or greater) are FINAL SALE (No exchanges or store credits; no exceptions). Returns can only be made via Soletto return shipping labels and return shipping cost will be deducted from the refund. If a free shipping code was used, all shipping costs are deducted from the refund.
Please read our full policy first and click here to begin a return
Once your return is approved, a return shipping label will automatically be sent to the email address associated with your order. It may take up to 2 business days to receive your return label. WE DO NOT ACCEPT DROP-OFF RETURNS at our warehouse. You will receive an email confirmation or refund within 2-10 business days of receipt of your return. Return shipping cost will be deducted from the refund. Returns of 3 or more pairs per order will incur a restocking fee of $3 per pair returned. If a free shipping promo code was used, all shipping costs will be deducted from the refund if the full order is returned.
International Purchases: Customs and duties are the sole responsibility of the customer and all purchases shipped internationally are final sale.
If you want a different size or color of the style you purchased, or a different style shoe, please immediately place a new order for the style you would like to have to ensure it will still be in stock. Click here to begin a return for the shoes you are returning. The shoe being returned for exchange must follow all guidelines and criteria for shoes being returned. Please note that we offer one complimentary shipping label/exchange per order and customer must email us for free shipping code for an exchange. Exchanges after 14 days will not be accepted.
PLEASE NOTE THE FOLLOWING:
- Only try leather-soled shoes on carpet, as tile or hardwood flooring will scratch the sole and render the shoe worn.
- Please include the box and all packaging in the return, or we will have to charge a 15% restocking fee if any packaging is missing or damaged.
- Products will be returned to the buyer and buyer will be charged shipping back to their home if items are returned with any signs of wear.
- Sale or Discounted Items are final sale. Discount codes cannot be applied after checkout.
- If shoes are returned after the 7 day return window, refund will be issued as a store credit. Returns received after 21 days from order date won't be accepted and will be shipped back to the buyer at their expense.
- Since we offer free exchanges, if you would like to return an exchange, the restocking fee is $15.
- Due to the nature of web orders and inventory tracking, your order is only confirmed once you receive a confirmation email that your order is being processed and/or out for delivery. The initial order confirmation just means we have received your order. It is not a guarantee that the product is in stock and will ship. Thank you for your understanding and we appreciate your patronage.
- Soletto Shoes is not responsible for lost or stolen parcels.
- While we will do our best to ensure you are satisfied with your purchase,
We are not responsible for wear and tear, loss of ornaments or accessories, metallic leathers as they easily scratch, nor waterproof footwear. Due to the delicate nature of ornaments, chains and stones, we cannot take responsibility for loss or damages. Defective merchandise must be reported within 14 days of receipt of the product.