Sneakers

Please feel free to contact us with your sizing inquiries so we can guide you to the proper size for you. Please use this chart to convert your US size to European sizing when you see the product listed in European sizing. See below for the correct manner to measure your shoe size.

Some Sizing and Fit Suggestions

• Keep in mind that your feet expand over the course of the day. Try your shoes with this in mind.
• It is fairly common to have different length feet and therefore try to accommodate the larger foot and insert insoles or tongue pads in the shoe of the smaller foot.
• Many times, a shoe feels small, but while there actually is enough length the toe box may be a bit shallow and press down on the toes. Having the toe box stretched or lifted for even a few minutes can alleviate that. 

The Brannock Device is the standard foot measuring tool for the international footwear industry. 

To measure your feet without any devices:

1. Put on stockings or socks similar to those you plan to wear with the shoes you're purchasing.
2. Tape a piece of paper that is larger than your foot down to the floor.
3. Sit on a chair and plant one foot firmly on the paper, with your leg bent slightly forward so that your knee is just in front of your ankle.
4. Trace the outline of your foot- ideally have someone else do the tracing- by holding the pen upright and straight above the paper. Don't hold it at an angle: You'll end up tracing under your foot and will get an inaccurate measurement. Make sure the pen is aligned firmly against your foot as you trace.
5. Use your pen to mark the widest and longest parts of your feet.
6. Repeat for the other foot. (It is fairly common to have feet with two different lengths or widths)
7. Use a measuring tape or ruler to measure the length of your foot outline. Find the closest mark that you can on your ruler; for inches, use the closest 1/16th mark. Don't round up or down too drastically.
8. Use our size guide to assist you in figuring out the correct size to purchase using the measurement of your foot tracing.

Hi there and thanks for shopping at Soletto Shoes. Your satisfaction and seamless shopping experience is our priority. 
Please enjoy your web shopping experience and note our full RETURN/ EXCHANGE POLICY along with the following guidelines to make it a smooth and easy return process. 

FOR RETURNS: 

We accept returns of unworn merchandise within 7 days of delivery, (Item needs to be scanned by the shipping carrier within 7 days from when you receive your order). All sale purchases (discounts of 20% or greater) are FINAL SALE (No exchanges or store credits; no exceptions).

Please read our full policy first and click here to begin a return 

Once your return is approved, a return shipping label will automatically be sent to the email address associated with your order. It may take up to 2 business days to receive your return label. WE DO NOT ACCEPT DROP-OFF RETURNS at our warehouse. All returns must be made via Soletto return shipping labels at the customer's expense. You will receive an email confirmation or refund within 2-10 business days of receipt of your return. Returns of 3 or more pairs per order will incur a restocking fee of $3 per pair returned.

International Purchases: Customs and duties are the sole responsibility of the customer and all purchases shipped internationally are final sale.

FOR EXCHANGES: 
If you want a different size or color of the style you purchased, or a different style shoe, please immediately place a new order for the style you would like to have to ensure it will still be in stock. Click here to begin a return for the shoes you are returning. The shoe being returned for exchange must follow all guidelines and criteria for shoes being returned. Please note that we offer one complimentary shipping label/exchange per order and customer must email us for free shipping code for an exchange. Exchanges after 14 days will not be accepted.

PLEASE NOTE THE FOLLOWING:

• Only try leather-soled shoes on carpet, as tile or hardwood flooring will scratch the sole and render the shoe worn.
• Please include the box and all packaging in the return, or we will have to charge a 15% restocking fee if any packaging is missing or damaged.
• Products will be returned to the buyer and buyer will be charged shipping back to their home if items are returned with any signs of wear.
• Sale or Discounted Items are final sale. Discount codes cannot be applied after checkout.
• If shoes are returned after the 7 day return window, refund will be issued as a store credit. Returns received after 21 days from order date won't be accepted and will be shipped back to the buyer at their expense. 
• Since we offer free exchanges, if you would like to return an exchange, the restocking fee is $15.
• Due to the nature of web orders and inventory tracking, your order is only confirmed once you receive a confirmation email that your order is being processed and/or out for delivery. The initial order confirmation just means we have received your order. It is not a guarantee that the product is in stock and will ship. Thank you for your understanding and we appreciate your patronage.
• While we will do our best to ensure you are satisfied with your purchase, 

  We are not responsible for wear and tear, loss of ornaments or accessories, metallic leathers as they easily scratch, nor waterproof footwear. Due to the delicate nature of ornaments, chains and stones, we cannot take responsibility for loss or damages. Defective merchandise must be reported within 14 days of receipt of the product.